The hotel is in Llangollen town centre, looking out over the River Dee. It mixes original character with modern comforts, including free Wi-Fi, free parking and a riverside garden.

The Hand Hotel was fully refurbished in early 2010. The en suite rooms have TVs, radios, hairdryers and tea/coffee. Many have views of Llangollen or the River Dee. Some rooms have free Wi-Fi.

A full English breakfast is available each morning.

The hotel's original Georgian restaurant serves home-cooked food and looks out over the gardens and the river. There is also a special bar menu that changes regularly.

The hotel offers entertainment, including popular Welsh evenings with the Llangollen Male Voice Choir. There is live rock and roll on Saturdays and traditional jazz on Sundays.